Terms of Service

Service Description

Welcome to our online store specializing in layered designs for cutting on wood and paper, as well as 3D props for cosplay. Darko3DLab offers a wide range of unique and creative designs that can be used for decorations, crafts, and cosplay projects, allowing our customers to bring their ideas to life with high-quality materials.

Purchase Process

Customers can purchase our digital products through the site’s shopping cart. We offer several payment options, including PayPal and other secure online payment solutions. Once the purchase is completed, the customer will receive a link for the immediate download of the purchased files. This link will also be sent via email to the customer.

Copyright and File Usage

The vector files and designs provided by Darko3DLab are created by us, but the copyrights and trademarks belong to their respective owners. Customers are authorized to use the purchased files for personal use and to create finished products, but they cannot resell, distribute, or share the digital files in any form.

Non-Refundability of Digital Products

Due to the nature of digital products that can be downloaded immediately after purchase, all our products are final and non-refundable. Once the purchase is confirmed and the product is downloaded, we cannot issue a refund.

Exceptions

Despite our no-refund policy, we are committed to ensuring your satisfaction. If you encounter technical issues or if the product does not match the provided description, please contact us within 7 days of purchase to discuss possible solutions.

Problem Resolution

If you encounter technical difficulties with your digital product or believe that the product received does not match the description, please follow these steps:

1. Contact Us: Send an email to darko3dlab@gmail.com including your order number and a detailed description of the problem.
2. Technical Assistance: Our support team will assist you in resolving the issue as soon as possible.
3. Replacement or Modification: If we are unable to resolve the technical issue, we can offer a product replacement or a free modification to ensure a satisfactory solution.

We commit to responding to all support requests within 48 business hours. Our goal is to ensure that all customers are satisfied with their purchases.

Updates to Terms of Service

We reserve the right to make changes to these Terms of Service. Any changes will be posted on our site and will be effective immediately after posting. We encourage customers to periodically review this page to stay informed of any updates.

Thank you for choosing Darko3DLab!